Telecom Cost Management

Telecom expense management (TEM) is a business approach to managing telecommunication service expenses (voice, data, and wireless) with a combination of software tools and manual auditing. Typical software leverages a telecom carrier's electronic invoice feeds to gain detailed information. Human agents use a combination of software and personal information about the telecommunications industry to compare the available pricing and service options.

Responsibilities

Businesses can assign telecom expense management duties internally or outsource them.

Methods

The basic telecom expense management activity is a cost audit that determines possible savings. TEM auditing methods can be divided into three broad categories:

Specialized TEM software applications have become more common in recent years, though they have not replaced manual auditing. Many firms use a combination of manual auditing and TEM software. With TEM software electronic invoice feeds from a carrier can be automatically downloaded directly into the TEM software, which immediately conducts an audit of each single line item charge down to the USOC level. The provisioning software captures each circuit number provided by all of the carriers and if there are bills outside of the contracted rate, an exception rule triggers a red flag and notifies the pre-established staff member to review the billing error.

Scope of the industry

The telecom expense management industry can be categorized as emerging but has gained wide adoption in recent years. Gartner tracks over 100 TEM vendors. Various companies provide research and vendor reviews.

Until early 2000, the TEM industry was confined to North America. The industry grew due to intense competition between local exchange carriers in North America. With the advent of social networking sites and professional networking sites, TEM has moved into other countries as well. It is currently establishing itself in EMEA and APAC countries.

References

1. ^ What is TEM (Telecom Expense Management)?
2. ^ GILL Technologies Visibility: Cost Auditing and Expense Management
3. ^ Telecommunications Audit - Avema Global Alliance
4. ^ The Manual Telecom Audit - Is it Dead? Part 1
5. ^ Telecom Auditing and the Spreadsheet of Doom | Telecommunications Blog
6. ^ Tips to Conduct a Telecom Audit
7. ^ MarketScope for Telecom Expense Management, 2H06
8. ^ Valifact: a SW for Telecom Expense management
9. ^ Telecom Audit

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