CDC Software Inc.(NASDAQ: CDCS) , The Customer-Driven Company™, is a provider of enterprise software applications and services designed to help organizations deliver a superior customer experience while increasing efficiencies and profitability. The company’s applications include enterprise and departmental solutions, such as enterprise resource planning (ERP), supply chain management (SCM), manufacturing operations management, customer relationship management (CRM), and enterprise performance management. CDC Software Corporation also offers professional services, including software implementation, customer education, and training services. The company was founded in October 2002 and is headquartered in Atlanta, GA.
CDC Software Corporation’s industry-specific solutions are used by more than 6,000 customers worldwide within the manufacturing, financial services, health care, home building, real estate, wholesale and retail distribution industries. The company completes its offerings with a full continuum of services that span the life cycle of technology and software applications, including implementation, project consulting, technical support and IT consulting.History
Prior to incorporating CDC Software Corporation in 2009, CDC Corporation (formerly known as Chinadotcom) established CDC Software in October 2002 to focus on the development and acquisition of software products and strategic partnerships. The goal of this effort was to improve its gross margins through software license sales as well as increase recurring revenue through the support and maintenance of such licensed products.
CDC Software Corporation is a wholly-owned subsidiary of CDC Corporation, (NASDAQ:CHINA). The CDC Corporation family of companies includes CDC Software (NASDAQ: CDCS) focused on enterprise software applications and services, CDC Global Services focused on IT consulting services, outsourced application development and IT staffing, CDC Games focused on online games, and China.com, Inc. (HKGEM:8006) focused on portals for the greater China markets.
CDC Corporation was formerly known as Chinadotcom Corporation and changed its name to CDC Corporation in April 2005. CDC Corporation was founded in 1997 and is headquartered in Central, Hong Kong.Acquisitions
To achieve its financial return objectives and create value for its shareholders, CDC Software Corporation merged 11 enterprise software and business services firms and formed four internal business units, each of which focuses on a different aspect of automating, managing and streamlining operations: CDC Front Office, CDC Manufacturing, CDC Supply Chain, and CDC Solutions for Microsoft.
Acquisition Timeline
CDC Front Office Solutions
Saratoga Systems – CRM
Saratoga CRM was an attractive acquisition target for CDC Software Corporation for its suitability for large companies in the chemicals, consumer products, energy, insurance and selected manufacturing industries. At acquisition Saratoga had more than 350 customers globally, including Allstate, BASF, Blue Cross Blue Shield of GA, Ciba Specialty Chemicals, Dresser-Rand, Exelon (Commonwealth Edison), Johnson Controls, Konica Minolta, Metropolitan Life, Progressive Companies, Tyco Healthcare and Wellpoint Health Networks. The addition of Saratoga CRM to CDC Software Corporation was a complement to the company's Pivotal CRM applications, which were designed primarily for financial services, home building and additional manufacturing industries. The Saratoga CRM applications were also viewed as complementary to the Ross Enterprise solutions for chemicals manufacturers, and the Respond applications for complaint and feedback management.
Respond Group Ltd – complaints and enterprise feedback management software
The acquisition of Respond Group Ltd., a leading European provider of software applications for improving customer service through the management of complaints and enterprise feedback, brought 800 more customers to the CDC Software Corporation family largely in government, financial services, and healthcare. Pivotal CRM customers in the home building and real estate industries where complaint management and customer service are critical made this acquisition a good fit. Both Respond and Pivotal CRM share complementary architectures based on standard Microsoft platforms, are Internet accessible and share a common focus on flexibility and extensibility.
Pivotal Corporation and MarketFirst – CRM and enterprise marketing automation
The acquisition of Pivotal Corporation added marketing, sales, service and partner management capabilities to CDC Software's existing Enterprise Resources Planning ("ERP"), Supply Chain Management ("SCM") and Human Resources and Payroll ("HRP") product offerings. The acquisition of Pivotal brought an additional 1,700 customers to the Company’s customer base, also providing a solid platform for cross-selling synergies within the group and extending Pivotal’s reach further into the Asian market.
CDC Manufacturing Solutions
Integrated Solutions Limited – ERP for small and medium-sized discrete manufacturing firms
Integrated Solutions Limited (ISL) introduced ERP applications for 150 small and medium-sized discrete manufacturers to the CDC Software Manufacturing portfolio of products. ISL's e-M-POWER ERP suite directly addresses purchasing, sales, inventory, production, mold management, finance and compliance for small and medium-sized discrete manufacturers.
MVI Technology – packaged software for manufacturing operations management
The acquisition of MVI Technology – re-branded CDC Factory - provided expertise and production monitoring solutions to complement CDC Software's ERP and SCM solutions.
Ross Systems, Inc. – ERP software for process manufacturing
The acquisition of Ross Systems brought this company's comprehensive suite of modular enterprise resource planning solutions for manufacturing, financials, supply-chain management, performance management, and regulatory compliance to the CDC Software product portfolio, as well as tailored industry solutions for food and beverage, life sciences, chemicals, metals, and natural products. Ross Systems added 1,000 customers to CDC Software’s customer base.
CDC Supply Chain Solutions
Catalyst International, Inc. – supply-chain execution solutions and services
The acquisition of Catalyst International expanded the Company’s global supply-chain offerings and base of blue-chip customers, while also strengthening the CDC Global Services offerings by adding significant expertise and resources in large-scale supply-chain execution.
JRG Software, Inc., – on-demand supply-chain planning
The acquisition of JRG Software gave the Company on-demand planning and scheduling applications that are highly complementary to the company's global suite of industry-specific enterprise applications.
Industri-Matematik International (IMI) – supply-chain solutions
The acquisition of IMI allows CDC Software to offer customers comprehensive supply-chain solutions that serve a wide range of businesses, including complex retail, wholesale, consumer goods, distribution operations, and added a customer base that includes GE, AT&T, Starbucks, Campbell Soup, Dial, Frito Lay, Kellogg's, and Warner/Electra/Atlantic.
CDC Solutions for Microsoft
Vis.align – IT support and managed services
The acquisition of Vis.align, suppliers of Microsoft integration and application development solutions and services, complemented CDC Software product lines, created cross-selling opportunities, and offered customers end-to-end enterprise solutions and services.
c360 Solutions
The acquisition of this global provider of CRM add-on products, industry-specific CRM solutions, and CRM development tools for Microsoft Dynamics CRM broadened CDC Software's growing global reach through expanded solution offerings and channel sales partners.
IPO
On August 6, 2009 CDC Software Corporation completed its initial public offering (IPO) on the NASDAQ Global Market under the ticker “CDCS.” The company’s IPO included 4,800,000 American depositary shares, each representing one share of its class A ordinary shares, priced at USD 12.00 per ADS. Lazard Capital Markets LLC and JMP Securities LLC acted as joint book-running managers for the offering. Cantor Fitzgerald & Co., Janney Montgomery Scott, Macquarie, and Morgan Keegan & Company Inc. were the co-managers of the offering.
Industries
CDC Software focuses on a number of industry sectors, each of which has business processes which benefit from streamlining and automation to deliver higher levels of customer satisfaction. The characteristics of these industries which lend themselves well to solutions from CDC Software include, but not limited to, Chemicals, Consumer Products, Discrete Manufacturing, Financial Services, Food and Beverage, Government, Healthcare Insurance, Home Building and Real Estate, Legal Services, Medical Device Manufacturing, Natural Products, Pharma and Biotech Manufacturing, Process Manufacturing, Wholesale
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