Customer Relationship Management Belgium

Transcom WorldWide S.A. is a customer relationship management and debt collection company founded in 1995 by Kinnevik. Operations are located in Europe, North and South America, Asia and Africa. Transcom employs over 20,000 people throughout its 75 sites worldwide. Pablo Sanchez-Lozano was appointed as CEO and President on 15 January 2009.

Locations

Transcom WorldWide is present in 75 contact centers in the following countries: Austria, Belgium, Canada, Chile, Croatia, Czech Republic, Denmark, Estonia, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Norway, the Philippines, Poland, Portugal, Romania, Serbia, Slovakia, Spain, Sweden, Switzerland, Tunisia, United Kingdom, and the USA .

Nucomm

On 27 August 2007, Transcom WorldWide S.A.announced that it had acquired 100% of NuComm International, and a maximum cash consideration of $90 million CAD (€63 million) will be paid in three instalments. An initial payment of $50 million CAD (€35 million) will be paid with the remainder being subject to a two tier earn-out ending in December 2008. The earn-out is based on a multiple of operating profit which is capped at a maximum of 9x EBIT for the complete deal.
NuComm had revenues of $122 million CAD (€85 million) for the twelve months ended 31 July 2007. Réal Bergevin, the founder and CEO of NuComm, has signed a contract to remain with the business under the new ownership..

Official Site

• Transcom Worldwide

With the acquisition of NuComm a new region was created called Transcom North America. The website for this region is www.transcom.com/northamerica

References

1. ^ Transcom Contact centres

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